Refund policy

Refund & Returns Policy

At The Fragrance Collective, we take great care in packaging and quality-checking every order before it is dispatched.

Change of Mind Due to the personal nature of fragrance products, we are unable to accept returns or offer refunds for change of mind. We strongly encourage customers to research scent profiles carefully before purchasing. Our product descriptions include detailed scent notes to help you make an informed decision.

Damaged or Faulty Items We will gladly offer a replacement or full refund if your item arrives damaged — including cracked or leaking bottles. To be eligible:

• You must contact us within 48 hours of delivery at admin@thefragrancecollective.store
• You must provide clear photos of the damaged item and packaging
• Items must be reported before any use

Once your claim is reviewed and approved, a replacement or refund will be processed within 5–7 business days.

How to Contact Us Email: admin@thefragrancecollective.store We aim to respond to all enquiries within 1–2 business days.